Terms of Service

1. Acceptance of Terms

Accessing this website, transmitting an enquiry through it, or instructing WTJ Consulting LLC to begin work constitutes acceptance of these Terms of Service. Acceptance applies to the individual acting and, where that individual acts for an organisation, to the organisation as well.

If you accept these terms on behalf of an employer or client, you confirm that you have authority to bind that organisation. If you do not hold that authority, you must not accept these terms or engage our services.

These terms operate alongside our Privacy Policy, which explains how we handle personal information and forms part of the overall agreement between us.

2. Definitions

• We, us and our refer to WTJ Consulting LLC, its employees and authorised contractors.
• You and your refer to the person or organisation using this website or engaging us for services.
• Website refers to the pages published under the wtjconsulting.buzz domain.
• Services refers to the professional consulting, design, engineering and operational work we provide.
• Statement of Work refers to a written document describing a specific engagement, its deliverables, timing and fees.
• Deliverable refers to a document, design, configuration, system or report that we produce for you under an engagement.

3. Use of the Website

The website is provided for information about our practice and its services. You may read, print and share its content for your own internal and non commercial purposes.

You must not attempt to disrupt the website, gain unauthorised access to any system, introduce malicious code, scrape content at a scale that degrades service for others, or use the website in a way that breaches applicable law.

We may suspend, withdraw or amend any part of the website without notice where we consider it necessary for maintenance, security or legal compliance. We do not guarantee that the website will always be available or free of interruption.

4. Eligibility

This website and our services are intended for business and professional use. They are not directed at consumers acting outside a trade or profession, and they are not intended for anyone under the age of sixteen.

By using the website or engaging us, you confirm that you are at least sixteen years old and legally capable of entering a binding agreement. Where local law sets a higher age for commercial contracting, that higher age applies.

5. Scope of Services

WTJ Consulting LLC provides technology consulting and engineering services. The services described on this website include systems architecture design, enterprise integration engineering, cloud infrastructure modernisation, data platform engineering, cybersecurity compliance reviews and managed technology operations.

Descriptions on this website are indicative and do not constitute an offer. The precise scope of any engagement is defined in a written proposal or Statement of Work agreed by both parties before work begins.

We perform our services with the reasonable skill and care expected of a competent professional practice. We do not guarantee any particular commercial outcome, cost saving or regulatory determination, because results depend on factors outside our control, including decisions made by you and by third parties.

Engagements are delivered by senior engineers and supported by a documented method. Architecture work follows an observation and design sequence. Integration work ships with contract tests and runbooks. Cloud work proceeds in measured waves with infrastructure defined as code. Data work records lineage at every transformation. Security reviews test the controls that are claimed rather than the controls that are described. Managed operations follows a written service schedule with defined escalation paths.

Where an engagement depends on a third party platform, we plan against the features and limits documented at the time of the proposal. We will advise you when a platform change materially affects the design, but we cannot guarantee that a provider will maintain a given feature, price or service level for the duration of the relationship.

6. Proposals and Statements of Work

A proposal sets out the objective, the approach, the deliverables, the assumptions, the timing and the fees for a defined engagement. A proposal becomes binding when both parties accept it in writing, whether by signature, electronic acceptance or a clear written instruction to proceed.

If the actual work differs materially from the assumptions recorded in a proposal, we will discuss the difference with you and issue a written change before continuing. Changes may affect scope, timing and fees, and no change is effective until it is confirmed by both parties.

Where a separate master agreement exists between us, its terms control if they conflict with these general terms.

Estimates and assumptions

Estimates are prepared from the information available at the time and state the assumptions on which they rest. An estimate is not a fixed quotation unless the document says so expressly. When an assumption proves incorrect during delivery, we raise it promptly with the nominated client contact and agree a written change before continuing, so that both parties retain control of scope and cost.

Acceptance of deliverables

A deliverable is accepted when you confirm acceptance in writing or when you use it in production. If you neither confirm nor reject a deliverable within fourteen days of delivery, it is treated as accepted. Where a deliverable does not conform to the agreed specification, the correction process described in the warranties section applies.

7. Client Responsibilities

Good outcomes depend on both parties. You agree to provide accurate information, timely access to systems and knowledgeable contacts, and prompt decisions on matters that affect the work.

• You will nominate a person authorised to give instructions and approvals on your behalf.
• You will ensure that you have the legal right to grant us access to any system, data or third party platform we need.
• You will maintain your own backups and business continuity arrangements, unless a Statement of Work expressly transfers that responsibility to us.
• You will not ask us to perform work that would breach a law, a licence or a duty owed to a third party.

If a delay or additional cost arises from information, access or decisions that are late or incomplete, we may adjust the schedule and fees accordingly after written notice.

8. Fees and Payment

Fees are stated in the relevant proposal or Statement of Work and may be calculated on a fixed price, time and materials, or retainer basis. Unless the document states otherwise, fees cover professional time and do not include taxes, third party licence costs, travel or hardware.

Invoices are issued according to the agreed schedule and are payable within the period stated on the invoice, which is normally thirty days from issue. Late amounts may attract interest at the rate permitted by applicable law.

Work may be paused where an undisputed invoice remains unpaid beyond its due date. We will give written notice before pausing any engagement and will resume promptly once the position is resolved.

9. Scheduling and Availability

Engagement timing is agreed in advance and depends on the availability of our engineers and on your readiness to receive the work. Where a Statement of Work specifies service levels, those levels define the availability and response commitments that apply.

For managed operations, coverage windows, escalation paths and after hours arrangements are recorded in the service schedule attached to the engagement. Outside the stated windows, response times are best effort unless an on call arrangement is expressly included.

Planned maintenance is communicated in advance. Emergency maintenance needed to protect security or stability may occur at short notice, and we will explain the reason afterward.

Scheduling depends on both parties meeting their commitments. Where client decisions, access or environments are not ready on the agreed date, we will re-plan the sequence and record the effect on timing and cost. Re-planned work is delivered as soon as capacity allows, and we will always tell you honestly whether a revised date is achievable rather than committing to one we cannot meet.

10. Intellectual Property

We retain ownership of our pre existing methods, templates, tooling, know how and generic components, including anything developed before or independently of an engagement. We grant you a perpetual, non exclusive right to use those materials to the extent they are embedded in a deliverable you have paid for.

On full payment, you receive ownership of the bespoke deliverables created specifically for you under a Statement of Work, unless that document states otherwise. Client materials you supply remain yours at all times.

The website content, layout, graphics and written material are owned by WTJ Consulting LLC and may not be reproduced for commercial purposes without prior written permission.

11. Confidentiality

Each party may receive confidential information from the other. Confidential information means information that is not public and that is disclosed in connection with the engagement, including technical records, business plans, pricing and security details.

The receiving party will use confidential information only for the engagement, will protect it with at least the care it applies to its own confidential material, and will limit access to people who need it. These obligations do not apply to information that is already public, that is independently developed, or that must be disclosed by law, provided the disclosing party is given prompt notice where lawful.

Confidentiality obligations continue after an engagement ends for the period stated in the relevant agreement, or for five years where no period is stated.

Handling of client systems and data

During an engagement we may access live systems that contain personal or commercially sensitive information. Access is limited to engineers who need it, is granted through named accounts, and is removed when the individual leaves the engagement. Where a client requires processing in a specific region or under specific contractual clauses, that requirement is recorded in the Statement of Work and observed in practice.

We do not copy client data into personal devices or unmanaged storage. Diagnostic extracts are stored in the client environment or in an agreed secure location, and are deleted or returned at the end of the engagement according to the written agreement.

12. Third Party Components

Our work often involves third party software, cloud platforms and services. Those components are governed by their own licence terms and privacy notices, and you are responsible for accepting and complying with them.

We are not responsible for outages, pricing changes, deprecated features or security decisions made by a third party provider. Where we become aware of a material change that affects your systems, we will tell you promptly and propose a response.

13. Warranties and Disclaimers

We warrant that our services will be performed in a professional and workmanlike manner and in accordance with the agreed scope. If a deliverable fails to conform to the agreed specification, you must notify us within thirty days of delivery, and our obligation is to correct the deliverable at no additional professional fee.

Except as expressly stated, the website and the services are provided without further warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non infringement.

We do not warrant that any system will be free of every defect or that a compliance review will exhaustively identify every issue. Our reviews are performed at a point in time and reflect the evidence available during the engagement.

Remedies for non conforming work

If we cannot correct a non conforming deliverable within a reasonable period, you may require us to re-perform the affected work or, where re-performance is not practicable, you may receive a refund of the professional fees paid for the affected deliverable. This remedy is the exclusive remedy for a breach of the services warranty, without prejudice to any other right that cannot lawfully be excluded.

14. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or business interruption, even if that party was advised of the possibility of such loss.

Our total aggregate liability arising from or related to an engagement is limited to the professional fees actually paid to us for that engagement during the twelve months preceding the event giving rise to the claim.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence where such liability cannot be limited.

The limitation applies to the aggregate of all claims however arising, whether in contract, tort, statute or otherwise, and whether or not the claim arises from a fundamental breach. Each party acknowledges that these limits are reasonable given the nature and value of the engagement and that the fees reflect the allocation of risk set out in this section.

15. Indemnification

You agree to indemnify and hold harmless WTJ Consulting LLC against claims, losses, costs and reasonable legal expenses arising from your breach of these terms, your misuse of a deliverable, or your failure to hold the rights and licences needed for work you have asked us to perform.

We agree to indemnify and hold you harmless against third party claims that a bespoke deliverable we created for you infringes that third party intellectual property, provided we are notified promptly and given control of the defence.

16. Termination

Either party may terminate an engagement for convenience by giving written notice of at least thirty days, unless the applicable Statement of Work states a different period. Where the work is time critical, shorter notice may be agreed in writing.

Either party may terminate immediately if the other commits a material breach that remains uncured thirty days after written notice, or if the other becomes insolvent or unable to continue trading.

On termination you pay for work performed and approved expenses incurred up to the effective date, and we deliver completed and in progress materials that have been paid for. Provisions concerning confidentiality, intellectual property, liability and governing law survive termination.

Transition assistance

If you choose to move work in house or to another provider, we will provide reasonable transition assistance on request, including documentation, knowledge transfer sessions and handover of credentials and configuration records, subject to settlement of outstanding invoices. Transition assistance beyond a reasonable handover period may be provided on a time and materials basis.

17. Governing Law and Disputes

These terms are governed by the laws of the State of Utah and the applicable federal laws of the United States, without regard to conflict of law rules.

The parties will first attempt to resolve any dispute through good faith discussion between senior representatives. If discussion does not resolve the matter within thirty days, either party may pursue the remedies available at law or in equity.

Subject to any mandatory law to the contrary, the parties submit to the exclusive jurisdiction of the state and federal courts located in Utah for the resolution of disputes arising from these terms.

18. Changes to These Terms

We may revise these terms from time to time to reflect changes in our services, technology or legal obligations. The current version is always published on this page with an updated effective date.

Material changes apply to engagements begun after the revised version takes effect. For engagements already under way, the terms in force when the engagement started continue to apply unless both parties agree otherwise in writing.

19. Contact Information

Notices and questions about these terms should be sent to WTJ Consulting LLC using the details below.

• Company: WTJ Consulting LLC
• Address: 1582 W Maple Shade Dr, Lindon - 84042-1248, United States (US)
• Email: hello@wtjconsulting.buzz
• Phone: +15415838781
• Website: https://www.wtjconsulting.buzz

Notices to us are effective when received at the email address above or at the postal address shown.